Privacy Policy

This Privacy Policy explains how TerraAurelium ("Company", "We", "Us" or "Our") collects, uses, discloses, stores, and protects information when You use TerraAurelium, including Our mobile application, website, subscriptions, communications, and related services (collectively, the "Service").

TerraAurelium is a digital beekeeping and apiary-management platform that helps users manage hive records, inspections, notes, images, operations, and related data. By accessing or using the Service, You acknowledge the practices described in this Privacy Policy.

Interpretation and Definitions

Definitions

• Account means a unique account created for You to access the Service or certain features of the Service.
• Application means the TerraAurelium mobile app, website, and related software tools and services.
• Personal Data or Personal Information means information that identifies, relates to, describes, is reasonably capable of being associated with, or could reasonably be linked, directly or indirectly, with an identified or identifiable person.
• User Content means content You create, upload, submit, store, or share through the Service, including text, hive records, inspection logs, notes, photos, images, profile information, and similar materials.
• Usage Data means data collected automatically from Your use of the Service, devices, or infrastructure.
• Service Provider means a third party that processes information on Our behalf, such as cloud hosting, analytics, payment processors, customer support tools, email delivery providers, and infrastructure vendors.
• Country refers to Kenya.
• You means the individual using the Service, or the company or organization on whose behalf the Service is being used.

What Information We Collect

Information You Provide Directly

We may collect information that You provide directly to Us, including:

• Name, email address, phone number, billing address, and account credentials
• Profile information and account preferences
• Hive records, inspection notes, apiary data, logs, comments, text entries, and other operational records
• Images, photographs, and files that You upload or submit through the Service
• Communications You send to Us, including support requests, inquiries, and survey responses
• Payment-related information necessary to process purchases, subscriptions, or paid services; however, full payment card details may be processed by Our third-party payment providers rather than stored directly by Us

Information Collected Automatically

When You use TerraAurelium, We may automatically collect certain information, including:

• IP address, device identifiers, browser type, operating system, app version, language, and time zone
• Usage activity, such as pages visited, features used, actions taken, time spent, crash data, and diagnostics
• Approximate location data inferred from IP address and, where enabled by You, more precise location data from Your device
• Cookies, local storage, SDK data, and similar technologies used to remember preferences, keep You signed in, analyze performance, and improve the Service

Device Permissions and Media

If You choose to grant permission, TerraAurelium may access Your device camera, photo library, files, or location in order to let You capture or upload hive images, attach records, document inspections, or use location-related features. You can disable these permissions through Your device settings, but some features may not function properly as a result.

Payment and Transaction Information

If You pay for products, subscriptions, or services through TerraAurelium, We and Our payment processors may collect transaction information such as purchase details, subscription status, amount paid, currency, billing country, and limited payment metadata needed to verify and manage the transaction. Purchases made through Apple App Store, Google Play, or another third-party platform may also be subject to that platform's own privacy practices.

How We Use Personal Data

We may use Personal Data for the following purposes:

• To provide and maintain the Service, including user authentication, offline syncing, record management, backups, security, troubleshooting, and performance monitoring
• To manage accounts, including registration, login, profile settings, support, and account administration
• To process purchases and subscriptions, including payment verification, billing, renewals, receipts, refunds, fraud prevention, and customer service
• To send service-related emails and messages, including account verification, password resets, receipts, billing notices, technical notices, product updates, important policy changes, support replies, and security alerts
• To send marketing or promotional emails, where permitted by applicable law and subject to Your preferences or opt-out choices
• To analyze and improve TerraAurelium, including feature development, product analytics, research, debugging, and service quality improvements
• To protect the Service and users, including enforcing terms, detecting misuse, preventing fraud, and responding to legal requests
• To comply with legal obligations and defend Our rights, safety, systems, personnel, and business interests

When We Disclose Personal Data

We may disclose Personal Data in the following circumstances:

• With Service Providers that help Us operate TerraAurelium, such as hosting vendors, analytics providers, authentication providers, payment processors, customer support tools, communications vendors, and infrastructure partners
• With business partners or integrations when necessary to provide a feature You request or authorize
• In connection with a business transaction such as a merger, acquisition, financing, reorganization, or sale of assets
• For legal, safety, security, or fraud-prevention reasons if We believe disclosure is required or appropriate
• With Your consent or at Your direction

We do not sell Personal Information for money. We do not share Personal Information for cross-context behavioral advertising unless expressly stated otherwise in a supplemental notice. If that ever changes, We will update this Privacy Policy and provide any rights or notices required by law.

Legal Bases for Processing Under GDPR

If the GDPR or similar law applies to Our processing of Your Personal Data, We rely on one or more of the following legal bases:

• Performance of a contract: when processing is necessary to provide TerraAurelium, maintain Your account, process Your purchases, or deliver subscribed services
• Legitimate interests: when processing is necessary for improving the Service, securing systems, preventing fraud, communicating with users, or operating Our business, and those interests are not overridden by Your rights
• Consent: when You have given permission, such as for optional marketing communications or certain device permissions, and You may withdraw consent where applicable
• Legal obligation: when We must comply with applicable laws, accounting duties, tax obligations, or lawful requests from public authorities

Retention of Personal Data

We retain Personal Data only for as long as reasonably necessary for the purposes described in this Privacy Policy, including to provide the Service, comply with legal obligations, resolve disputes, enforce agreements, prevent fraud, and protect the Service.

• Account information: generally for the life of the account and for a limited period afterward to address follow-up issues, restore access, resolve disputes, or comply with legal requirements
• Support and communications: for a reasonable period to respond to inquiries, improve support quality, and document interactions
• Transaction and billing records: for as long as necessary for accounting, tax, financial reporting, fraud prevention, and legal compliance
• Usage data and logs: for security, analytics, debugging, and service improvement, subject to reasonable retention limits

We may anonymize certain information so that it can no longer reasonably identify You. Anonymized information may be retained for analytics, research, and product improvement.

International Data Transfers

Your information may be transferred to, processed in, and stored in countries other than Your own, including where Our Service Providers operate infrastructure. Where required by applicable law, We use appropriate safeguards for international transfers, such as contractual protections, transfer mechanisms recognized by law, or other legally valid safeguards.

Your Privacy Rights

General Rights

Depending on where You live and subject to applicable law, You may have rights to access, correct, update, delete, restrict, object to, or obtain a copy of certain Personal Data. You may also have the right to withdraw consent where processing is based on consent. You may exercise these rights by contacting Us using the contact details below.

GDPR Rights

If the GDPR applies, You may have the right to request access to Your Personal Data, rectification of inaccurate data, erasure of data in certain circumstances, restriction of processing, objection to certain processing, and data portability where applicable. You may also have the right to lodge a complaint with a competent supervisory authority. These rights are subject to limitations and exceptions under applicable law.

California Privacy Rights (CCPA/CPRA)

If You are a California resident and TerraAurelium is subject to the California Consumer Privacy Act as amended by the California Privacy Rights Act, You may have the right to request that We disclose the categories of Personal Information We collected, the categories of sources, the business or commercial purposes for collection, the categories of third parties to whom information was disclosed, and the specific pieces of Personal Information We collected about You. You may also have the right to request deletion, correction of inaccurate Personal Information, and the right to limit the use and disclosure of sensitive personal information where applicable. You may also have the right not to be discriminated against for exercising Your privacy rights, subject to applicable law.

We will verify requests as required by law and may need additional information to confirm Your identity before responding. Authorized agents may make requests on behalf of California residents where permitted by law and subject to verification requirements.

Notice of Categories of Personal Information for California Residents

Depending on how You use TerraAurelium, We may collect the following categories of Personal Information:

• Identifiers, such as name, email address, account credentials, IP address, device identifiers, and similar identifiers
• Customer records information, such as billing address and purchase or subscription records
• Commercial information, such as products or services purchased, obtained, or considered
• Internet or other electronic network activity information, such as usage activity, device data, logs, and interaction data
• Geolocation data, such as approximate or device-based location where enabled
• Audio, electronic, visual, or similar information, such as photos and images You upload
• Professional or business-related information, if You provide it in connection with apiary, farm, or business use of the Service
• Inferences drawn from some of the information above to help improve features, personalize the experience, and support product development

We collect these categories from You, from Your devices, automatically from Your use of the Service, from payment and app-store platforms, and from Service Providers that support Our operations.

CalOPPA Disclosures

In accordance with California's Online Privacy Protection Act (CalOPPA), We post this Privacy Policy conspicuously and update the “Last updated” date when material changes are made. Users may review this Privacy Policy from within the app or website where it is made available.

You may request changes to certain account information by signing into Your account or contacting Us. Because there is no consistent industry standard for responding to “Do Not Track” signals, TerraAurelium does not currently respond to browser-based Do Not Track signals unless and until a legally recognized standard requires otherwise.

Cookies and Similar Technologies

We may use cookies, pixels, SDKs, local storage, and similar technologies to remember user settings, keep sessions active, analyze traffic and usage patterns, improve product performance, and support security and fraud prevention. You can control some of these technologies through browser or device settings, but disabling them may affect how the Service functions.

Data Security

We use reasonable administrative, technical, and organizational measures designed to protect Personal Data against unauthorized access, disclosure, alteration, or destruction. However, no data transmission or storage system can be guaranteed to be 100% secure. If You have reason to believe Your interaction with Us is no longer secure, please contact Us immediately.

Children's Privacy

TerraAurelium is not directed to individuals under the age of 13. We do not knowingly collect Personal Data from children under 13. If We become aware that We have collected Personal Data from a child under 13, We will take steps to delete that information.

Third-Party Services and Links

The Service may contain links to or integrations with third-party websites, applications, and services. We are not responsible for the privacy practices or the content of these third-party platforms. We encourage You to read their privacy policies before providing any Personal Data to them.

Changes to this Privacy Policy

We may update this Privacy Policy from time to time. If We make material changes, We will notify You by revising the "Last updated" date at the top of this policy and, in some cases, We may provide additional notice (such as adding a statement to Our homepage or sending You an email).

Contact Us

If You have any questions about this Privacy Policy or Our data processing practices, please contact Us at:

Email: support@terraaurelium.io